FAQs

Contact Us

Need help choosing a printer or have a question about an order? Our Print Wave Mart support team is ready to assist via live chat, email, or phone. For common questions, browse the topics below — answers are grouped by shopping, shipping, returns, and technical support.

  • Shopping Information

    How do I choose the right printer for my needs?

    Consider your primary use: photos, documents, or high-volume office work. Inkjet printers are best for photos and home use; lasers (mono or color) shine for speed and low cost-per-page in offices. Check connectivity (Wi-Fi, Ethernet), duplex printing, and cartridge yields before buying.

    Yes — each product page includes specs, cartridge info, and estimated cost-per-page. See our "How to Choose a Printer" guide in the Help section for side-by-side comparisons and recommended models by use case.

  • Payment & Security

    What payment methods do you accept?

    We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and secure bank transfers. All payments are processed over encrypted connections.

    Yes. We use PCI-compliant payment gateways and TLS encryption. We never store full card numbers on our servers; sensitive data is handled by our payment partners.

  • Shipping & Delivery

    How long does delivery take?

    Most in-stock printers ship within 1–2 business days. Delivery times depend on carrier and destination; you’ll get a tracking number by email once your order ships.

    We ship to most countries. International shipping costs and customs duties vary by destination; import fees are the customer’s responsibility. See the Shipping Policy for details.

  • Returns & Warranty

    What is your return policy?

    We accept returns on unopened hardware within 14 days. Opened or used printers may be eligible for return if defective — contact support first. Software licenses and downloaded drivers are non-refundable once activated.

    Many printers include manufacturer warranties (1 year or more). For warranty claims, contact us with your order number and product details; we’ll guide you through repair or replacement options.

  • Technical Support & Setup

    How do I install drivers and set up my printer?

    Visit our Support page to download the latest drivers and setup guides. Most printers support wireless (Wi-Fi) and USB setup; follow the step-by-step instructions provided for your model. Still stuck? Contact support for live help.

    Try running a printhead cleaning cycle, check ink/toner levels, and ensure you’re using the correct media/settings. If problems persist, open a support ticket and include sample images if possible.

  • Cartridges & Consumables

    How do I know which cartridge fits my printer?

    Each product page shows compatible cartridges and estimated yield. Use the model number on your printer or the lookup tool on our site to find the correct supplies.

    Yes — we carry genuine, high-yield, and eco-friendly remanufactured options. We clearly label compatible alternatives and provide recycling info for used cartridges.

  • Business Services

    Do you offer bulk pricing or managed print services?

    Yes — we provide bulk discounts, business accounts, and managed print solutions. Contact our business team for custom quotes, fleet assessments, and service agreements.

  • Privacy & Account

    How do you handle my personal data?

    We only use personal information to process orders, send updates, and provide support. We do not sell your data. See our Privacy Policy for full details.

    Log in to your account to view order history, track shipments, and update address or payment details. If you need help, contact support and we’ll assist.

Address: 123 Yarran st, Punchbowl, NSW 2196, Australia

  • Email: clientcare@ecom.com
  • Phone: 1.888.838.3022