Returns & Exchanges

Returns & Exchanges
Last Updated: January 1, 2024 • Effective Date: January 1, 2024
30-Day Satisfaction Guarantee

We stand behind our products with a comprehensive 30-day return policy for your complete peace of mind.

Return Timeframes & Conditions
0–30 Days
  • Full refund available
  • Original packaging required
  • All accessories included
  • Minimal usage acceptable
31–60 Days
  • Store credit only
  • 15% restocking fee
  • Original packaging required
  • Manager approval needed
After 60 Days
  • No returns accepted
  • Warranty service available
  • Trade-in program eligible
  • Upgrade discounts available
Returnable vs Non-Returnable Items
Items We Accept for Return
  • New, unused printers in original packaging
  • Unopened ink cartridges and toner
  • Software with factory seal intact (unused)
  • Printers with under-30 uses
  • Paper and media (unopened packets)
  • Maintenance kits (unopened)
  • Printers with cosmetic-only damage
  • Wrong item shipped by us
  • Damaged items received
  • Item not as described
Items We Cannot Accept
  • Used ink cartridges or toner (unless defective)
  • Items damaged by customer misuse
  • Custom or special-order items
  • Items without original packaging
  • Software with broken seals (unless defective)
  • Items missing serial numbers
  • Printers with excessive wear
  • Items purchased over 60 days ago
  • Clearance or final sale items
  • Items altered or modified
Step-by-Step Return Process
1
Contact Us
Email, phone, or online return portal
2
Get RMA Number
Approval & return instructions provided
3
Package & Ship
Use original packaging & provided label
4
Receive Refund
After inspection (1–3 business days)
Return Requirements Checklist
RMA number clearly visible
Original packaging & foam inserts
All cables & accessories included
Copy of original invoice enclosed
Reason for return documented
Item in resellable condition
No personal data on device
Tracking number saved
Refund Processing
Refund Methods

Original Payment Method

Preferred method, 3–5 business days

Store Credit

Instant credit, never expires

Check Payment

For large amounts, 7–10 business days

Processing Timeline
Item Received Day 0
Inspection Complete 1–2 Days
Refund Processed 2–3 Days
Funds Available 3–5 Days
Exchange Process
When Exchanges Are Available
Different model or color preference
Size or specification change
Like-for-like replacement
Wrong item shipped by us
Upgrades to higher-end model
Even Exchange
  • Same brand or category
  • New, unopened condition
  • Includes all parts & accessories
  • RMA authorization required
Price Difference Exchange
  • Pay difference for upgrades
  • Receive store credit on downgrades
  • Any sale pricing applies
  • Separate return steps if needed
Special Return Situations
Defective Items
  • Full refund including original shipping
  • Free return shipping provided
  • Extended return period (up to 1 year)
  • Expedited processing priority
  • No restocking fees applied
  • Replacement available if preferred
  • Compensation for inconvenience
  • Direct manufacturer warranty claim assistance
Our Error (Wrong Item Shipped)
  • Full refund or free exchange
  • Free return and replacement shipping
  • Priority processing
  • Expedited replacement shipping
  • Account credit for inconvenience
  • Dedicated support
  • Manager review and follow-up
  • Process improvement documentation
Damaged in Shipping
  • Report within 48 hours of delivery
  • Photos of damage required
  • Full refund or replacement
  • Insurance claim assistance
  • Keep all packaging materials
  • Carrier inspection may be required
  • Expedited replacement processing
  • Enhanced packaging for replacement
Return Shipping Information
Customer Pays Return Shipping
  • Standard returns within 30 days
  • Change of mind returns
  • Exchange for different model
  • Returns after 30 days (if accepted)
  • Opened items not defective
Estimated Cost: USD 15–45 depending on size and weight
We Pay Return Shipping
  • Defective items
  • Wrong item shipped by us
  • Items damaged in shipping
  • Items not as described
  • Quality issues
Prepaid Label: Provided via email within 24 hours
Return Address & Contact Information
Return Department
ePrinter Store Returns Center
ATTN: RMA Processing
106 Newberry St SW Aiken, SC, 29801-3852 United States
Return Support
Email: info@printwavemart.com
Hours: Mon–Fri 9AM–6PM EST
Saturday: 9AM–3PM EST
Online Portal: Available 24/7
Important Shipping Notes:
  • Affix the RMA number on outside of package
  • Use original packaging when possible
  • Secure products with foam inserts
  • Keep tracking number until refund is processed
  • Do not send returns to our retail locations
Frequently Asked Return Questions

Yes, within 30 days of purchase in original condition with all packaging and accessories. You’ll be responsible for return shipping costs.

We may still accept the return, but a packaging fee ($25–$50) may apply. Contact our return department to discuss options.

Once we receive your return, inspection takes 1–2 business days, and refunds are processed within 2–5 business days to your original payment method.

Unopened ink cartridges can be returned within 30 days. Used cartridges can only be returned if defective with proof of the defect.

International customers can return items, but are responsible for return shipping costs and any customs fees. Contact us for specific instructions.
Return Policy Updates

This return policy may be updated periodically to reflect changes in our procedures or legal requirements. Changes will be posted on our website with an updated effective date. Continued use of our services after changes confirms acceptance of the updated policy. For returns initiated before policy changes, the original policy terms will apply.

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Address: 123 Yarran st, Punchbowl, NSW 2196, Australia

  • Email: clientcare@ecom.com
  • Phone: 1.888.838.3022
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